Customer Testimonials
Great purchase of a new F-150 Straight forward and very easy to deal with. Matt was great. Five stars
Great experience and was treated very well. No pressure sales involved. They found a truck with the features I requested in Pittsburgh and went and got it for me. Would definitely recommend giving them a chance. I would recommend working with Nick Meyers. He was great.
Fast, easy, and everything I could ask. Truck was exactly how described and what I wanted. Nick and everyone were helpful at getting me through the process and helping get me in my new truck. I was in and out within an hour with a new vehicle and all the paperwork done. Thanks again!
Nick was phenomenal to work with! No pressure just there with informative answers to choose the best vehicle for me and my needs. He also helped me get some aftermarket wants squared away. Highly recommend! I love my new truck. Thank you Nick 😁
Gary Grow was amazing. He made me feel very comfortable as a woman walking into a car dealership. That’s not an easy thing to accomplish! Everything was fast and smooth. Thank you.
We brought a complicated deal to the table, and only changed our direction 3 or 4 times, but Gary and Nick held it all together to make it happen. Great team to work with. Thanks!
Nick was fantastic locating us a truck with everything on it that we asked for. He had it at their dealership within 2 days. They had the truck detailed and filled the tank. It was fantastic.
Exceptional experience. We came to buy from out of state, Michigan. Both Nick and Gary were great. Very easy to work with. I would definitely buy from This dealership again .
Gary made the process very stress free. Any questions I had were answered in very reasonable time frame, vehicle price was very fair. Gary and the rest of the team at Huron Valley Ford made the out of state purchasing process extremely easy
Had a great experience with both the dealership and my salesman Gary.
Had a great experience at this dealership. Low pressure environment and they make sure you're happy before you leave. Matthew is the best salesman.
Where do I start....Was ready to trade in my car and came here. Haven't been here in years and boy was it a fresh surprise! Gary was great with us and getting us a good deal for our trade AND new vehicle monthly payment. Matt took our daughter to the vending machine because she was eyeing up the cookies and Justin made the signing paperwork painless to get us out in time for dinner. This place was like working with family members to get a car deal made and made RIGHT. Valley Ford of Huron was the first ... Read More Google - Sep 25, 2026
Matthew was absolutely amazing! Couldn’t have asked for a better salesman. Got me out of a terrible deal into a brand new SAFE vehicle!
I bought a Bronco Sport and had it delivered as I live a couple hours away. They gave me great comfort with buying a car without seeing it first. They answered my questions and helped the process go smoothly. I worked with Justin, Matt and Nick. They were all great.
I had a great experience with Valley Ford of Huron. Everyone was great to work with and really took the time to answer all of my questions and help me find the right vehicle. The support I received went well beyond my expectations and extended far beyond the time I drove off the lot and signed the papers. I really appreciated the continued willingness to help throughout the entire experience.
Nick Meyers was especially fantastic to work with. He was not only helpful and committed to making sure I found the right vehicle, but working with Nick gave me peace ... Read More Google - Sep 19, 2026
We appreciate the extra attention and help getting into our new vehicle. Personalized attention and making the car buying process easy.
Friendly service team! Using the at home service option was easy and convenient.
Excellent customer service from start to finish! They reached out on a holiday, even though they were closed, and went above and beyond to make things as easy as possible. Justin the Sales Manager, Gary Grow our salesman, and Nick from Finance all did an outstanding job.
I purchased a new to me vehicle from Valley Ford and they were incredible to deal with. I was in a bit of a stressful situation and Gary Grove made me feel very comfortable and helped put me at ease with purchasing a car. The entire staff was very pleasant to work with. I will be going back to Valley Ford for any future vehicle needs.
We had a great experience purchasing our new vehicle! Our salesman (Matt) was friendly, knowledgeable, and made the entire process easy and stress-free. He answered all of our questions, never made us feel pressured, and made sure we were happy with everything before leaving. The dealership as a whole was welcoming and professional. We definitely recommend them and would purchase from them again!
Gary was amazing!! Exceeded my expectations and made this mom very happy! I appreciate everything! Thank you, thank you, thank you!
Very smooth sales experience. I live two hours away and Gary did a great job getting the deal handled remotely so when I came in everything was ready to go!
They follow up on what they promised
My husband and I had a great experience purchasing a vehicle at Valley Ford. We dealt with Matt Michaelis, and he went above and beyond to find us the vehicle with the exact features we wanted.
Very helpful staff and knowledgeable. They made the experience much more streamlined and quick. No high pressure sales techniques.
As always I had an awesome experience purchasing a vehicle from Valley Ford. Gary, Steve and Nick made the process very easy and seamless. All were available to answer questions work with me and help make the whole experience enjoyable. I like the hometown feel and they always treat you right.
We recently purchased a new vehicle at Valley Ford of Huron, the experience was great!! Matt was our sales guy, we very much enjoyed working with him. Randi, Steve and Nick were also part of the process and they were great as well. Day of purchase went so smoothly. They had everything ready to go. Everyone in the office was very nice. It was the best car purchasing experience that we have ever had! Highly recommend Valley Ford of Huron!
⭐⭐⭐⭐⭐ 5-Star Review for Nick at Valley Ford of Huron
I can’t say enough great things about Nick at Valley Ford of Huron! I’ve now purchased my last two vehicles through Nick, my 60th Anniversary Chevy Corvette and most recently my 2026 Ford F-250 Lariat and both experiences were absolutely seamless.
The best part? I never had to step foot inside the dealership. Nick made the entire process incredibly easy from start to finish, and both vehicles were hand-delivered directly to me. That level of service is hard to beat.
Nick is extremely easy to work with, responsive, straightforward, and ... Read More Google - Aug 18, 2026
We really liked working with Matt as a person, not just a salesman. He was able to give us a better deal at Valley Ford than any other dealers in the whole area could offer, and that helped a lot too for sure!
Went to Valley Ford in Huron with a specific used truck on their web sight I really wanted to buy. When I got there I found out it was sold that morning. I know bummer right? But no!!!! Their salesman Matt Michaelis was incredible. He listened to my wants and needs and found me an even better truck with more room for my family, more options and roughly the same amount of miles at the same price point as the original truck. When I’m in need of another vehicle I will definitely be back to work with Matt. Thank ... Read More Google - Aug 11, 2026
I had such a great experience working with Jim Quinn! I went in knowing exactly what I wanted, but unfortunately, the specific one I was looking for wasn’t on the lot any longer. Jim immediately got to work and was able to find me the exact model, trim package, and most importantly, the color I wanted. He worked quickly to make it happen and had my Bronco ready for me in a day!
The entire process was completely painless and so much easier than I expected. When it came time to actually purchase the vehicle, everything was organized and ... Read More Google - Aug 11, 2026
Highly recommend! I was looking for a bronco and Gary with the site leadership made it the best. Not only is the bronco amazing, they made the entire transition smooth- the art of the deal. Thank you !
Matt was easy to deal with and made the process a breeze.
Gary & Randy were great. They answered all my questions and help me find the truck that was best for me. Gary even went out of his way and delivered the truck over a hour away. Love my new Bronco!! Thank you Valley Ford
The entire team worked together on my truck to get me into and out. Jim the main salesman I worked with got everything set up and him and the rest of the team all worked together to find me the perfect truck and made the entire process as easy as possible.
Can’t complain at all. Delivery to my door. No issues at all. First time ever I bought a vehicle sitting at my kitchen table.
Very easy to work with dealership, Matt was very accommodating and Gave live updates as to the status of the vehicle. 10 out of 10 experience
Got my first car here, it was smooth, easy, and a very enjoyable experience!
Our Salesman, Matt and Finsnce Guy, Nick were Great!: they got our payment where we needed it to be. The whole transaction was quick and painless. Highly recommend buying your next vehicle from them. Also their Seevice Department comes to you to change oil and rotate tires!
Gary was very helpful, efficient, and got us the best deal quickly. He is the one to visit for a new car!
Gary Grow was great to work with and made the car buying process easy.
Needed a front door molding replaced on my Bronco - they got the part super fast, despite being a new customer and then came and replaced it while I was at work! Sean R. kept me updated as the task was being completed, since I couldn't leave my meeting, all while keeping me laughing and entertained during our conversation. I have NEVER had customer service this great from a dealership like I have had with this one..... Here is where you need to go for any car repairs- even routine maintenance!
I recently purchased a vehicle here and the entire experience was fantastic. Jim Quinn was excellent to work with, and the entire process was simple and stress free. The trade in value that I was offered was very fair, and I would highly suggest this dealership for anyone looking to purchase a new vehicle.
Bought my very first “adult” car from here. Process from beginning to end was effortless and smooth. Got to work with Matt and he made the process as easy as possible!! Great car, great service, and great communication!
Found Valley Ford while looking for vehicles on Truck Trader website. I ended up calling direct to dealership and started dealing with Matthew Michaelis. From the initial call, through some emails, and texting, I am happy to say my experience was fantastic. Matt was very attentive to my request. It went so well that our company owner was very happy as well. Dealing with other people at Valley Ford through the process of figuring out finance, titling and even dealing with our trade "was easy" for her. We were able to put a deal together to get us ... Read More Google - Jul 1, 2026
Randy Smith was excellent in helping me fond the car I needed
We had a great experience at valley ford. Gary was a huge help and very patient with us. He answered all our questions, respected our opinions, and was up front about everything. They made buying a car easy.
Such great service and professionalism from Gary Grow and all the folks at Valley Ford Huron. Went above and beyond to find us the exact Ranger we wanted. We, for sure, will be sure to send friends and family their way!
Ive been a long time customer. Over the last year I went to them due to high pitched noises I was hearing in the rear of my vehicle. They did a complete bearing replacement, etc. costing me over $3000. I was back a month later for a transmission flush and a month later I needed more work on the rear seals which was what they were supposed to have done. A year later I went back because the noise that had been a problem to begin with was still happening and they now want another $3000 plus to redo the rear end. ... Read More Google - Jun 11, 2026
Washer fluid was not filled oil change light was not reset.
They were not the most forthcoming with details. We didn't discover issues with the vehicles manufacturing until four months after our purchase. They took advantage of our inexperience. I would do your research if you work with this dealership.
Poor service
I did not have a good experience at all with Valley Ford or Ford Motor Co. in general. Bad experience all around no hard feelings just won’t be back. If there is a know engine problem (2018 5.0) fix it or at least work with the customer.
Very unhappy with Ford of Huron -- I have a brand new Ranger Raptor and took it in for 2 recalls on a brand new Ford truck-not cool. I told the guy there is a vibration in the steeling wheel at 60-65 mph. --they didn't even check it out --they put on the paper work with the low miles on it --that it sounds like flat spots on the tires? really I drive the truck every weekend and come on --such bad customer service I will not buy another Ford and will tell all my friends and family to not ... Read More Google - Oct 31, 2025
In my 40 years plus of purchasing vehicles, buying a car became my least favorite thing in life to do. My recent experience with Gary at Valley Ford has reinstalled my faith in humanity, specifically buying a car. Gary and the team at Valley Ford made the experience by far the best and least stressful experience I have ever had buying a car. Gary handled the sale with professionalism, class, and a keen sense for making his customer feel valued, all without the normal stress I have usually experienced buying cars. You all should be extremely proud of your team at ... Read More DealerRater - Jun 26, 2025
Had a great experience working with Justin and Valley Ford of Huron. Clear communication, kept me informed, easy to work with. Very upfront about pricing. I was treated well and felt good about the vehicle and the pricing. Highly recommend!
Took my vehicle there for them to service a recall and they basically told me that they can't fix it but if I wanted them to put it on a diagnostic machine it would cost 180.00 just to tell me what is wrong when it displays what is wrong on the dash and it's part of a recall part that they must do for free overall no help. I just checked back and they didn't even spell my name right, asked me to call the general manager. I would never come back or call no thank you
I bought a 2021 Ram in October of 2023. The deal started out great….like any other deal. I contacted Valley through email about the truck as I live 3+ hours away.
My salesman was Nick. He seemed nice enough. He talked a big game about sales going up since he got there, and google reviews going from 2 stars to 4 and so on. He said he had all this pull in the dealership and he presented himself as a big shot.
To the deal….we agreed on a price and trade value and all that was fine. I asked for pictures on the ... Read More Google - Dec 9, 2024
The service writer always made me feel uneasy. I did not purchase one of my vehicles there and he always reminded me of that.
We went to Valley Ford of Huron and took my grandmother with us. We ended up purchasing 2 Explorers. The salesman Josh was great but after we dealt with him it was all down hill from there. My grandmother never got her title work info and 45 days later she still couldn’t get her plates. We contacted them and to find out they never did the title work. They didn’t even have the title for it. We called numerous times to get it handled. After numerous attempts Damion got it figured out. With the other car as soon as Josh ... Read More Google - Sep 18, 2024
Service manager was awesome anddd by took care of me the same day! Salesman Chad was great to
Customer service was good. I felt Nick was really looking out for my best interest and gave me the pros and cons for each situation - and let me to make my decision based off of those variables and not necessarily what would benefit him the most. The only complaint I have was with the condition of the dealership facilities. It definitely gave off an old, slightly rundown vibe. The front desk sales person was working off of what appeared to be a fold up table. Although I had a good experience, I could see that environment making somebody feel ... Read More DealerRater - Aug 4, 2024
Not impressed with the service department at all!
Bought a F450. Never had to go to the dealership. Had it all done over text & calls. All went well.
Bought 2018 F150 on 6/21, couldn't take it with me, needed to be "serviced and detailed". Couldn't get it done until the following Tuesday. Went to pick up, vehicle full of dog hair, not "detailed", not even washed after buffing out the paint droplets. Had to make a service appointment because no one could explain how the radio works. Couldn't get a service appointment until 7/8, just to explain the radio. Cancelled service appointment on 7/5, left a message for the salesman to call me back, he never did. I had the radio situation taken care of ... Read More Google - Jul 7, 2024
Very bad not good at all
Went for a air bags recall/replacement on my 2005 Ranger. They offered me a complimentary 99-point inspection. What a joke. I'm happy to report that my rear wipers, on my Ranger, checked and OK at this time!
completely blown off by Nick Pfeifer. I was looking to purchase another Bronco as my daughter Natalya Just purchased one last week, and gave a good review even too. Came back to purchase another one and blown off. Was an issue with my trade in, but I had another car to trade in also, He wouldn't know that because he never called back as he said he would. its Ok, his loss on a 30K commission. very very very disappointed.
Online parts order experience a total nightmare. Placed an order for over $1000.00 of parts that I needed ASAP. Selected all the parts I needed and every part on the page said "in stock". Placed the order Wednesday night. Paid an extra $80 for overnight shipping. Late Thursday I call to ask for tracking and I am told "there is one part on back-order", "sorry we meant to call you". Had they done as they should I would have had all but one part that I could get at local Autozone, but instead then then tall ... Read More Google - Feb 20, 2023
When my 75-year old mother bought a new d Escape, we were told the first two oil changes would be free. When she took in her Escape for its first oil change, she was charged over $70. When asked why, they informed her that she needed to install an app on her phone. She is not tech savvy by any stretch. They should have honored the free oil change regardless if she had an app or not.
I purchased a 2010 Chevy pickup for $10k. Salesman was very nice, the paper I signed stated $7500 financed, the tax, title, prep I wrote a check for. I didn’t get any loan or bank paperwork, it was coming in the mail he said, but payments would be $390 a month! When I asked why, he said it was from this being an older vehicle, the interest was higher. The numbers didn’t add up. Then I discover they tacked on a warranty for $3,000! On a $7000 vehicle! I did NOT approve, nor was I even asked, I wouldn’t have agreed, it’... Read More Google - Nov 21, 2022
$640 vs $248 ( Valley Ford vs B&A) B&A took the win.They replaced my cv Axle shaft and a tie rod end (never was informed about the tie rod end).The bill came to $646 and on the Then a month later the other side Axle goes bad and I asked a shop in Milan called B&A for a quote and there's was $248! VALLEY FORD IS TERRIBLY OVERPRICED.
Ebay seller "valley-ford-of-huron" cancelled my ebay order (after payment), then immediately relisted the same item (Ford part) for a 40% higher price (and above MSRP). They first said the reason was "item out of stock", but when challenged they later acknowledged the real reason was "price discrepancy." When I shared my concerns directly they said they would "work on a solution to resolve this", but they did not follow up after 5 more business days and one more reminder from me. Due to the inconvenience of this failed transaction and their poor communication thereafter, ... Read More Google - Apr 4, 2022
As far as the sales team and the General manager are a 5 star!! Service department not so much. I’m having issues with a 2018 F-150 transmission. I bought it and they had a recall on it. They fixed it. About 2 weeks later the issues is back. Took it to them and they said they couldn’t find an issue with it. It was missing and had an issue with smoke. Charged me $125 to fix nothing. Few miles down the road had same issue with the transmission skipping. They also told me smoke is normal that the engine is running rich. ... Read More Google - Mar 8, 2022
They are changing customers over MSRP and don’t treat you as a valued customer. Did not go over vehicle at delivery and only had 1/4 tank of gas always got a full tank at other dealers on new car purchases. When I asked about gas they said they don’t have to fill them .
SOOO disappointed in the service department and dealership. They lost a Ford customer. I would give them 0 stars if I could. I am a Ford retiree and I had a relative that recently acquired a Ford vehicle and then brought it to this dealership in order to have a warranty short block engine replaced. The vehicle was in at least 5 times for follow-up faulty repairs (broken engine bolts, missing engine cover, leaking oil, etc.) between March - Aug., and there was no confidence they could fix it right. They never knew when the vehicle was going to be ready, they ... Read More Google - Aug 8, 2021
My car was delivered to Valley Ford on a warranty issue on 3/22/21. They released the car on 4/10/21 (loaner was provided). Within a month after repairs, the car went back to them for the same problem only this time more serious. Thereafter, on/off for 4 MONTHS my car was back at shop for various issues relating to repairs, such as; sheared off bolts, oil leaks, forgot to "replace" the manifold cover, etc.) During these times they had the car for week and/or days. No loaner car provided. Out of frustration, I filed a claim with Ford Motor. Michigan ... Read More Google - Aug 8, 2021
Low tire light on?stop in valley ford.quit fix .check all my tires .put air in Repair man explains what he did. (Nice guy) Cost. 0. Thank
Got to absolutely LOVE getting out of bed, having a ride back home waiting ( at 8am), to go to scheduled appointment. Only to be told once arrived, that the certain service guy needed called off. Thanks for the heads up! Also further tells me my warranty is not accepted there when I had previously checked with the lady who took my appointment to be sure ahead of time. Thanks for the waste of time guys!
Scratched my car with mechanic's dirty glove. Not at all happy. Charges shop supply fees when none were used. Ohh, maybe it was so mechanic could buy some gloves that don't have metal shavings in them
They dont stand behind there word.
I spoke with Matthew Barone from this dealer. He was very rude and accused me of trying to perform a scam. I was looking into a special inquiry with one of their used vehicles to do collaborative work with the automotive supplier I work for.
Very frustrated trying to get keys that were promised to us. We purchased a brand new company work truck at the end of September but it only had one key. We were promised two more keys and have been waiting since then. Keep getting the run around..Called office was told that a manager would call me in 1/2 hour ...still waiting for that call.
Price marked On The front windshield.$14459.00.. They would not keep price after we agreed to buy ecosport ... It was on there web site...
Good selection but feel like the staff is constantly pressing you to sign for the vehicle you are looking at.
Came for a simple oil change for my 2010 Ford Focus, thought it would be an hour long process but boy I was wrong. After about an hour and a half of me taking a walk and then returning to sit there, I am informed my battery is dead, the one I had put in a year and a half ago. I’ve had absolutely no issues with this car up until this point mind you, and I don’t have the $150 sitting in my pocket for a new battery, so I walk to the bank and back. By this time ... Read More Google - Jun 26, 2020
I bought a vehicle sight unseen not too crazy long ago from Valley Ford. Spoke with them over the phone prior to purchase, ensuring everything with the vehicle was in good shape. It is a 2017 Mustang Shelby GT-350. Absolutely love the car, had the chance to get it on a lift to check out the bottom of the car and noticed the tires were absolutely shot. Cords showing through on the fronts. I’m not one to complain, I am upset as I have not driven the car all that long and now have to look into getting new tires ... Read More Google - Aug 9, 2019
Great place to buy and have vehicles serviced... this was probably done when I 1st bought my car there but since then, I've had too many problems and found a better dealership
Slowwww service... My Family "had" been long time customers....Hard to get a follow up phone call after requesting information. Not sure what happened to these guys, but the customer service has gone to crap.
Went in for a 39$ oil change and cost me over 47$. They charged an extra 4$ for shop materials? Inquired about the charge, he said they do it to all invoices. Not my first oil change! He didn't seem to concerned. Told them it should be advertised as a 44$ , not 39.99$. Seems petty, but if done to everyone, and larger repairs, it adds up! Buyer beware.
Valley Ford's Service department is awful. This service dept did a brake inspection on our Ford F350 at our request. The tech indicated on the inspection form that all four sets of brake pads had 60% left on them. 800 miles later we have a severe vibration and upon inspection at another dealer the front pads are gone and backing plates are into the rotors. Cost us over $800 in rotors, that could have been saved if the Valley Ford tech had actually done his job and inspected the brakes. Very unhappy with the service at this dealer.
